TERMS & CONDITIONS
TERMS
1. By accessing this website, you are agreeing to be bound by our Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
2. The materials contained in this website are protected by applicable copyright and trade mark law. All materials are credited to their respective publishers and any changes in their product information on Big Tree’s end is guaranteed to have gone through their approval. The materials on this website could include technical, typographical, or photographic errors. Big Tree Edu Aids Consultancy Pte Ltd hence only guarantees our utmost effort in accuracy of materials and does not warrant that any of the materials on this website are completely accurate, complete, or current.
3. Unless stated “Free”, permission is granted to temporarily download only one copy of the materials (information or software) on Big Tree Edu Aids Consultancy Pte Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
a) modify or copy the materials;
b) use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
c) attempt to decompile or reverse engineer any software contained on Big Tree Edu Aids Consultancy Pte Ltd's website;
d) remove any copyright or other proprietary notations from the materials; or
e) transfer the materials to another person or "mirror" the materials on any other server
This license will be automatically terminated if you violate any of these restrictions and may be terminated by Big Tree Edu Aids Consultancy Pte Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
4. In no event shall Big Tree Edu Aids Consultancy Pte Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Big Tree Edu Aids Consultancy Pte Ltd's Internet site, even if Big Tree Edu Aids Consultancy Pte Ltd or a Big Tree Edu Aids Consultancy Pte Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
PURCHASE & DELIVERY INFORMATION
1. All prices are exclusive of GST. As we are a GST-registered company, 7% GST will be automatically calculated upon viewing of shopping cart.
2. Please ensure that the correct item(s) have been selected before proceeding to check out.
3. Please click “Save” after selecting shipment and payment methods. Please click “Save” again if buyer decides to change shipment/payment method after checking out and before confirming order. We make no promises that changes to shipment/payment methods will be accepted if buyers fail to do so.
4. Items are only reserved upon payment or while stocks last. A notification email of stock availability will be send within 1-2 days.
5. Local Delivery Charges (Shipment Methods)
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A. Self Collection |
B. For SCHOOL Purchase (Delivery to School) |
C. For PERSONAL Purchase* |
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$300 nett and above in a single purchase |
FREE! |
$100 nett and above in a single purchase |
FREE! |
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Below $300 nett in a single purchase |
Flat rate of $21.40 |
Below $100 nett in a single purchase |
Flat rate of $10.70 |
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- Delivery will be made within 3-7 working days upon payment verification.
- Cash on Delivery is NOT accepted for any of the above three shipment methods.
- *For specific delivery timing, please notify us through “Notes & Special Requests”. Timing is restricted to 9am – 6pm on Weekday, strictly for shipment method C.
- For Self Collection, please indicate the timing through "Notes & Special Requests" or email us at least 2 hour prior to the actual day of collection.
- Please indicate contact number for method C.
6. Overseas Delivery Charges
Freight charges are dependent on weight. After checking out your shopping cart, we will email you the freight and total amount. Payment should be made after follow-up and confirmation via email.
PAYMENT INFORMATION
1. For School Purchase:
Please select “Bill to School” upon viewing shopping cart. We will follow up with a quotation.
2. For Personal Purchase:
We accept Internet Banking (IB), ATM transfer and PayPal transfer. For IB and ATM Transfers, please transfer payment to either of the following accounts and email This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details.
OCBC Current: 551-771033-001
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IB |
ATM Transfer |
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Bank Name: Transaction Reference No.: IB Name: Transaction Date: Total Amt. Paid: |
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We seek your kind cooperation to provide the full set of information for verification purposes. Big Tree reserves the right to reject any orders without these details.
EXCHANGE & REFUND POLICY
1. Please kindly note that exchanges and returns are done on a case to case basis.
2. Exchange of items will be accepted within 7 days from the date of receipt/invoice, only if items are in saleable condition. Receipt/invoice number will be needed.
3. Customers are expected to top up the price difference if the item to be exchanged is of lower price.
4. Overseas customers will only be allowed to exchange defective items. Freight charges will not apply here.
5. In the case of defective items, kindly email us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of receiving the item(s). Email must include snapshots of defect(s) clearly.
6. All items, once sold, are non-refundable.
PRIVACY POLICY
Your privacy is very important to us! Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.
1. We require customers who purchase products on our website to give us their contact information, which may include but is not limited to the customer's name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address and credit card number.
2. Besides personal information, we may also collect other information regarding your use of the website.
3. Information collected is used to provide and maintain the website and is used at Big Tree Edu Aids Consultancy Pte Ltd’s discretion. This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding Big Tree Edu Aids Consultancy Pte Ltd, its partners, its products and other activities such as promotions and events. Your email address and any personal information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as Big Tree Edu Aids Consultancy Pte Ltd, in its sole discretion, deems reasonable.
4. Upon first purchase, customers will automatically be included in our “Membership List” and “Mailing List”. Unless customers inform us via email to be unsubscribed from these lists, Big Tree Edu Aids Consultancy Pte Ltd will send updates regarding products, promotions and events.
5. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We also take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. You have the right to access the personal information you have provided to us.
6. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date, we will promptly correct it upon receipt of the changes from you.
Big Tree Edu Aids Consultancy Pte Ltd reserves all rights to amend the content on this website, including the revision of our Terms & Conditions, at any time without prior notice. By using this website, you are deemed to have agreed to all Terms & Conditions.
